What do the Shinkansen high speed railway in Japan, Burj Khalifa in UAE, NASA space probes and offshore wind turbines have in common? They are prime examples of constructions with constant vibrations causing stress on the applications which, if not secured properly, jeopardizes safety. Most people don’t devote a thought to bolts loosening – but we do. Every minute. Every hour. All day. All Year. Our promise to build connections that last goes beyond manufacturing the best bolting technologies to expert support and pioneering digital solutions.

Do you have a strong background and passion for customer service excellence and providing solutions for our customers. Then you might be the person we are looking for to take on the role as our Customer Service Representative reporting to our Inside Sales Manager in our Business Unit TenEx.  

In the role as our Inside Sales Representative your mission will be to provide exceptional service to our customers and ensuring their needs are met. You will be involved in the day-to-day sales and customer experience process. As a member of this team, you will extensively collaborate with multiple other departments and stakeholders within the organization, as well as client-side. This role will assist internal and external stakeholders as needed.This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

This role that will be based at our Clinton, PA facility near the PIT Airport. 

Relocation is not being offered for this position.

As the Customer Service Representative on our team, you will:

• Provide exceptional service to customers via phone and email.Process orders in a timely manner.
• Respond to inquiries related to product specifications, pricing, lead times, and order status.
• Assist customers in identifying appropriate products or custom configurations based on their technical needs.
• Maintain detailed and accurate customer records, orders, and communications in ERP systems.
• Collaborate with engineering, outside sales, and production teams to ensure accurate and timely delivery of customer orders.
• Meet performance targets such as response time and customer satisfaction.
• Continuously stay informed about company products, updates, and industry trends to effectively assist customer.
• This list is not all inclusive and may include other duties as assigned and necessary for the operation and management of the business.

Requirements & desired characteristics:

• Minimum of a High School Diploma or equivalent with at least 1 year in a customer service position, preferably in an industrial products-based industry, preferably with some inside sales experience.
• Strong customer service orientation with the ability to handle difficult situations calmly and effectively.
• Ability to demonstrate effective interpersonal skills, as well as sound judgement, professionalism, confidentiality, phone & email etiquette, and good decision-making skills. 
• Ability to communicate and develop relationships with both internal and external stakeholders. 
• Excellent time management skills, communicate effective and professionally, both verbally and in writing, including email and extensive telephone correspondence. 
• Must be able to effectively organize and prioritize a high volume of work.
• Excellent computer skills with proficiency in Microsoft Office. 
• Experience with an Enterprise Resource Planning (ERP) system and/or Customer Relationship Management (CRM) system is a plus.
• Must demonstrate acute attention to detail and high level of accountability & accuracy in handling customer information.

What we offer

• International environment and dynamic workplace
• Opportunities to develop and grow professionally
• Genuinely great coworkers who want to see the company and each other succeed
• Competitive benefits including Medical, dental, vision & prescription drug plan
• Paid Time Off
• Paid Parental Leave
• Company holidays
• 401k retirement plan
• Modern and spacious office in the Greater Pittsburgh region

We value diverse teams to work smarter and deliver solutions in a dynamic environment while offering challenging projects and opportunities to learn and develop for your success. 

How to apply
Please send us your resume as soon as possible as we are reviewing candidates continuously. 

Nord-Lock Group as an employer

Nord-Lock Group is an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to sex, race, color, religion,
national origin, disability, protected Veteran status, age, or any other
characteristic protected by law.

Nord-Lock Group is a global leader in bolting and engineering solutions. From deep subsea to outer space, our promise to build connections that last goes beyond manufacturing the best bolting technologies. Our people are experts in the lifecycle of secure bolted joints, innovators at the forefront of digital solutions and committed to doing business with respect for people and planet. Our technology brands are all the original inventors of their respective technologies: Nord-Lock® wedge-locking washers, Superbolt® mechanical tensioners, Boltight® hydraulic tensioners and Expander® System pivot pins. Nord-Lock Group is wholly owned by Investment AB Latour, an investment company quoted on the Nasdaq OMX Stockholm. The total turnover for Nord-Lock Group is 1.9 billion SEK and the company has more than 700 co-workers. For more information about us, please visit

 www.nord-lock.com.